Studio Policies/Terms & Conditions
Effective May 2024
Please review and adhere to the following policies and procedures.
Continuation Policy
When students enroll in a semester of lessons, they commit to a guaranteed number of lessons and are required to pay monthly (or all at once). At the end of each semester, forms will be emailed to enroll or change the regular dates of upcoming lessons.
Automatic Continuation: Once the new semester starts, students will automatically continue into the following semester, and charges will proceed as normal.
Pausing/Cancellation: If students elect to pause or cancel lessons, please provide advance notice before the new semester begins. Without such notice, enrollment and billing will continue as scheduled.
1. Expectations of Punctuality:
Students are expected to arrive on time for all scheduled lessons. Please arrive at least 5 minutes before your lesson to allow for setup and preparation.
If you are running late, please notify your instructor as soon as possible. Note that late arrivals may result in a shortened lesson, as the instructor may have other commitments.
Students are to be prepared for lessons by bringing all necessary materials:
Music Lesson Books
Assignment Notebooks
Other Assigned Materials
2. Expectations of Behavior During Lessons:
Respectful and attentive behavior is expected during all lessons. This includes listening attentively to your instructor, asking questions when needed, and refraining from disruptive behavior.
First instances of disruptive behavior will result in a warning.
All other instances will result in an email to the parent, detailing the disruptive behavior.
If disruptive behavior does not improve to meet expectations of the studio, this may result in expulsion. (If a student is dismissed from the studio, lessons will end immediately. Cost of remaining semester lessons will not be charged. If paid in full at the beginning of the semester, a refund will be given for remaining months. However, if a student is dismissed mid-month, refund will NOT be applied for remaining lessons in the month. Additionally, $50 cancellation fee will be applied and charged at the next date of billing).
3. Expectations of Respecting Studio Equipment:
All studio equipment, including pianos, keyboards, music stands, and learning materials, must be treated with care and respect.
Students must NOT place any food or drinks on or near the piano, as this can damage the instrument.
If you have any concerns about the condition of studio equipment, students are to notify instructor immediately.
4. Make-up Lessons:
Group Lessons:
Simply let us know BEFORE the start of the lesson via text or email that the lesson will be missed. You will be able to reschedule that lesson. The make-up lesson can take place during any group lesson time on the calendar (as long as there is an available piano).
Private Lessons:
Private lessons are much more difficult to reschedule, however if we are given 24-hour notice, lessons can be made up depending on instructor availability. If notice is given less than 24 hours before, the lesson will be forfeited — NO exceptions.
Please contact your private instructor directly to reschedule.
Any make-up lessons will be honored within the Semester. There is no maximum number of make-up lessons...However, if more than 5 accumulate, I will personally reach out. Make-up lessons cannot be traded for reduced payment.
5. Instructor Illness
In the event of instructor illness, students/parents will be notified via text, email, or phone call. A make-up lesson credit will be recorded for instructor illness. Make-up lessons cannot be traded for reduced payment.
6. Inclement Weather Policy:
In the event of inclement weather, lessons will proceed as scheduled unless otherwise notified by the instructor. If road conditions are hazardous or unsafe, parents/students will be notified via email by 1pm.
Parents/Students are responsible for checking their email or phone messages for weather-related updates and instructions.
7. Discontinuation Policy:
To discontinue lessons, a minimum of two weeks' notice is required. If a student discontinues lessons part-way through the month, a refund will not be issued, as the assigned date and time could have been given to another student.
8. At-home Practice
Home practice is not required. However, it IS expected.
Students will progress much faster in piano, and will retain MUCH more of what is learn if practice is held at home.
Here is our recommendation of at home practice (based on level).
Note that the provided numbers are our recommended minimum:
Primer
3 days a week, 10-15 minutes at a time
Level 1
3 days a week, 15-30 minutes at a time
Level 2a/2b
4-5 days a week, 30-45 minutes at a time
Level 3a/3b
5+ days a week, 30-60 min at a time
Level 4+
5+ days a week, 30-60 min at a time
9. Studio Holidays and Breaks:
The studio will be closed on specific holidays and during breaks. Please view the calendar provided on Markppiano.com
10. Studio Etiquette:
Students are expected maintain a quiet atmosphere in the waiting area to avoid disturbing ongoing lessons.
Cell phones should be silenced or turned off during lessons.
Messaging Terms & Conditions
Mark Phillips | Mark Phillips Piano Studio, INC. | 2900 E 62nd St Indianapolis IN US 46220-2917
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Mark Phillips Piano Studio, INC. for Mark Phillips. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Mark Phillips. Mark Phillips Piano Studio, INC. reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Mark Phillips Piano Studio, INC. also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Mark Phillips Piano Studio, INC. again, just sign up as you did the first time and Mark Phillips Piano Studio, INC. will start sending messages to you again.
Info
Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at mark@markppiano.com.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at mark@markppiano.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
Effective Date: January 2024
At Mark Phillips Piano Studio, INC., we are committed to protecting the privacy and security of our clients’ information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you participate in our group or private piano lessons.
1. Information We Collect We collect information that you provide to us directly, including but not limited to:
Personal identification information: name, email address, phone number, etc.
Payment details (processed via a secure third-party payment processor).
2. How We Use Your Information The information we collect is used for the following purposes:
To register you or your child for the appropriate piano lessons.
To communicate with you about lesson schedules, changes, and other relevant information.
To process payments and manage accounts.
3. Disclosure of Your Information We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
4. Data Security We implement a variety of security measures to maintain the safety of your personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
5. Your Rights You have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Opt-out of certain uses and disclosures of your personal information.
6. Changes to Our Privacy Policy We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
7. Contact Us If you have any questions regarding this privacy policy, you may contact us using the information below:
Phone: (317) 750-0472
Email: mark@markppiano.com
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes